Archive for February 2012

Using Marketing and PR to Generate Press

Sunday, February 26th, 2012

For many small business owners, finding a way for your company to garner maximum press coverage can be a tricky task. Maintaining the right balance of marketing, advertising and social media can become overwhelming and you may find that another component always seems to be missing from your strategy.

Here are four effective elements I apply to my marketing and PR strategy when looking to generate press for Consultants 2 Go:

  • PR Public relations is often overlooked when small business owners develop their marketing strategies, but one of the major impacts of PR is media relations. Most importantly, utilizing public relations is cost-effective and can assist in public perception of your business. Achieving editorial coverage is your ultimate goal, which will help your target audience see the credibility in your product, and as a result your business will gain greater visibility.
  • Award Recognition – Applying for awards is always a sure way to garner press coverage, potential new customers, prospects and business relationships, but most importantly: prestige and credibility! There is no shortage of opportunities, anything from marketing innovation and business growth to green technology awards are available on a local and national level. Take the time to identify what awards apply to your business and follow through with applying. Even if you don’t become a winner, take advantage of broadening your network by fostering relationships with other contestants and media organizations at each award event.
  • Social Media – Social media for small business owners is in constant evolution, but it has proven to be a great way to market your business and build a solid community. When using social media, remember your purpose for using these platforms and follow these methods:
  1. Create a Plan: Set realistic goals, test what works and then adapt your marketing strategy
  2. Adapt your Content: Tailor your message to fit each social media site
  3. Interaction is Key: Find the correct balance of self-promotion and sharing intriguing content that is beneficial to your audience
  4. Utilize Multimedia: Incorporate videos and images into your social media content
  5. Remain Open to Innovation: Keep your eyes and ears open to the latest trends
  • Blogging – Blogging is an effective way for small business owners to draw attention to promoting their products with greater ease and more depth than a press release. The key to blogging is to keep your content interesting and timely. Before you begin, define your goals and write them down, then develop a content strategy for fresh material that allows you to post consistently. Implementing pictures, engaging videos, features from guest bloggers and relevant interviews also helps to switch up your blog content. Lastly, always remember to promote your blog posts on your company’s Facebook and Twitter pages which can reach your entire audience and bring new readers.

Creating a buzz is never a small feat, as a small business owner you have to stay on your toes. Create a plan and stay the course. You’ll know if your marketing and PR strategy is working when opportunities arise that never would have been possible otherwise.

This week's blog was written by Kymberly Sheckleford. Kymberly is an Analyst with C2G Resourcing, a subsidiary of Consultants 2 Go, LLC.

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Using Marketing and PR to Handle Negative Publicity

Sunday, February 19th, 2012

Last month, a Carnival Cruise ship ran aground off the coast of Italy, causing the ship to capsize.  At least 17 passengers were killed, another 15 were unaccounted for and hundreds more were injured.

Nearly a week after the tragedy, dozens of surviving passengers filed lawsuits, the ship’s captain who Carnival blames remains on house arrest, company stocks have plummeted and the social media backlash from customers continues to grow.  Under increasing media scrutiny, Carnival CEO Micky Arison, finally decided to break his silence and respond publicly, but his reaction was too little, too late.  The cruise giant was already immersed in a major public relations crisis

Carnival’s poor crisis strategy is an example of what not to do in the event of negative publicity.  As a small business owner the likelihood of your business experiencing a crisis of this scale is probably small, but there are some effective methods of how to approach negative publicity of any kind.

  • Assess the Situation Consider how this crisis can affect your business’s image and brand by asking the following questions:  How urgent is the situation?  Will this news impact sales or business relationships?  Is the crisis based on factual information or is it biased?  Develop a crisis strategy plan based on these answers and be prepared for anything.
  • Transparency is Key - If your business is at fault, own up to the mistake, address the situation and fix the problem.  Designate a media professional or trained staff member to be responsible for all media inquiries and clearing up misunderstandings.  Also, issue a straightforward press release sent over the wires and directly to individual publications.
  • Counteract Inaccuracies Efficiently - If your business has received negative press because of a factually incorrect or biased story, consider contacting the editor, reporter or blogger responsible.  Offering a different angle on the story that includes new information or opposing evidence can also work in your favor as well.  Remember, it’s vital to tell your side of the story and disseminate any public misinformation.
  • Never Underestimate Social Media – In the age of viral videos and destructive Twitter and Facebook campaigns, negative press can reach your audience far and wide on a faster scale with potentially damaging consequences.  If your business is facing a crisis via social media platforms, be sure to remove damaging content within your reach.  Secondly, utilize effective multimedia strategies, such as posting videos reassuring your audience about your plans to solve this crisis and responding to any comments or questions on each site in a timely fashion.

The days of bad press equating to good press are long gone with the rise of social media.  As a small business owner facing a crisis, your goal is to always remain open and honest to your audience and making sure your brand isn’t affected in the long-run.

This week's blog was written by Kymberly Sheckleford. Kymberly is an Analyst with C2G Resourcing, a subsidiary of Consultants 2 Go, LLC.

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Toastmasters: Building My Speaking and Leadership Skills

Sunday, February 12th, 2012

Excellent, even good, speaking skills give me confidence when I have to make a presentation to win a contract.  I don’t stutter when I am asked a question and don’t have the answer; I know how to improvise if things are not going the way that I want, and I don’t use “ah,” “uhm,” “so,” or “you know” (known as fillers – you use them to fill a space when you don’t know what to say) during my presentation.

I have honed these skills as a member of Toastmasters (www.toastmasters.org) since 1996.  For the last couple of years, I stopped going to Toastmasters and realized that the fillers were creeping back into my presentations.  I still noticed fillers when a leader is speaking but I was unaware that my own speech was impacted until someone pointed it out.  I’ve started attending meetings again on a regular basis and, lo and behold, the fillers are slowly leaving my conversation.

Toastmasters International is a world leader in communication and leadership development. The membership is 270,000 strong. These members improve their speaking and leadership skills by attending one of the 13,000 clubs that make up the global network of meeting locations.  Membership in Toastmasters is one of the greatest investments you can make in yourself. At $36 every six months, it is also one of the most cost-effective skill-building tools available anywhere.

Toastmasters is a way for me to practice pitches and get critiqued in a friendly environment.  Some clubs meet monthly, while others meet bi-weekly.  At these meetings, I have an opportunity to do the following:

  • Table Topics – during this segment, newsworthy topics are selected and each member has two minutes to respond or give their feelings on that particular topic.  It helps me to practice improvisational skills and speaking on topics on which I’m unfamiliar.
  • Speeches – Each of ten speeches is designed to help me with a particular skill like humor, visual aids, breaking the ice with new people, or voice expressiveness.
  • Grammar – At each meeting, a word is given, along with the meaning.  I get to practice using the word throughout the meeting as well as the week.
  • Learn to Use Visual Aids – Visual aids are an important part of many presentations. The most commonly used media are the flipchart and computer-based presentation programs.  I get to practice using these tools during my presentations.
  • Use Humor – I’m very unfunny and some of speeches force me to inject humor into my presentation and I’m critiqued on it by other members.

Because of the above, I am a small business owner with big company speech.  I am comfortable in meetings with Fortune 500 executives and other small business owners alike.  I hope to continue in Toastmasters for as long as I can.  It has shown in my public speaking as well.  The next time that I have to speak to you, hopefully your count of the number of “ahs” that I use will be markedly decreased.

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Lessons from the Ranch: Pushing Beyond Limits

Sunday, February 5th, 2012

My business partner and I just spent one week at The Biggest Loser Ranch (BLR) in Malibu, CA.  We are not getting paid to say this, but it is one of the most enlightening trips that I’ve taken.  When we first told friends and family that we were going, the first question was “Why? You don’t fit the typical profile.” 

The only profile I saw was of people who want to do more with their lives and make themselves, and everything around them, better.  They are willing to sacrifice for it.  We fit that profile.  These are my lessons from BLR:

  • The ranch mentally and physically pushed my limits.  “Give me one more,” was a mantra for the week.  When I thought I was done, they would push me one step beyond – and I automatically met the command without thinking. 

What is my “one more” in my business?  How can I push myself and my team to do one more thing that will take us over the top?

  • Yes, I really can do more than I think.  Planks, pushups, jogging, weight lifting…all words not used in my everyday vocabulary, and certainly my body did not know those exercises.  My body and mind are now intimately familiar with those words and actions.

I will always ask “what more can I do?” for myself and my business.

I also liked that they broke up 60-minute exercise routines into small increments so that my brain thought it was manageable.  Somehow it didn’t seem difficult to be on treadmill for 5 minutes, ride the bike for 5, weight lift for 5 and do crunches for 5–and repeated that circuit 3 times.  If I was told to exercise for 60 minutes, I would shut down. 

When I have gigantic problems, I will use the same concept of breaking issues down into small, manageable increments so that it does not seem insurmountable.

  • Take time away from the business.  For the past ten years, the business was first.  This week gave us time to put ourselves first. 

Those long hikes gave us additional time to reflect on the business and think about where we want to take it.  It also gave our team the opportunity to run the business, and they rose to the occasion.

  • Create new habits.  The same old thing was not working for us.  Sporadic exercise, forgetting to eat for the entire day, and sleeping only two hours per night showed on our bodies thru weight gain.  Who knew that eating three meals per day on a regular schedule and going to bed earlier than usual would actually make us lose weight?  We will continue with our learnings. 

I will look at my business to see what is not working and the fixes that can be put in place to make it better.

  • Keep an open mind to try new things.  At the beginning of the program, we were asked to try the meals that they created for us.  Do not ask for a substitute until we have tried it.  Then if we didn’t like it, we can get a substitute.  Never in a million years would I have tried parsnip soup and already knew that I hated Greek yogurt.  But I tried them again and they are new favorites.

My lesson was that I can try new processes in my business, and stop if they don’t work.  And if my team makes a suggestion, at least try it to see if it makes sense.

Overall, a better me means a better business.  Thank you, BLR.  I am psyched to move forward.

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